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Extent of the integration of information communication and technology (ICT) systems in the management of records in labour organisations in Botswana

Trywell Kalusopa


This paper presents the extent of the integration of ICT systems in records management in labour organisations in Botswana. The study was largely guided by a survey research strategy. All the 50 registered labour organisations in Botswana were surveyed, 45 of which responded, representing a response rate of 90%.The findings of the study indicated that the depth of electronic records management in terms of existing office systems; e-mail management; integration of records management in ICT systems; integration of ICT systems across computing platforms; and integration of electronic and paper-based record management systems in labour organisation remains low but firmly evolving. It recommends that labour organisations need to re-strategize and put benchmarks in relation to the manner in which they manage electronic records and information.

Journal Identifiers

print ISSN: 1012-2796