The effect of management support in training on employee performance in the Nigerian banking industry

Abstract

Employees are very important to any organization. Their expedient contribution towards the organizations‟ success is significant. Hence, training these important assets effectively becomes necessary to enhance their performance especially in the banking industry. The Nigerian banking industry faces a number of challenges in relation to employee development such as inability to spend budgetary provision for training when there is lull in business and poor management support of training. This study thus investigated the effects of management support of  training on employee performance in Nigerian banking industry. The survey research design was used. The population of the study comprised of 121,445 employees of the 22commercial banks in the Nigerian banking industry from which a sample of 399 employees were selected using stratified sampling technique and 365 representing 92% per cent were retrieved. A questionnaire titled “Training on employee performance Questionnaire (T-EPQ)” was used to collect data. Data elicited were analysed using frequencies, percentages and regression
analysis at 0.05 significant levels. The findings revealed that management support of training significantly affect employee performance (P (.000)˂.05). The study concluded that training in the Nigerian Banking Industry affects employee performance. This study therefore recommends that employees should be trained adequately to meet their needs, values and expectations, most importantly to enhance employees performance. More so, management of banks should ensure maximum support of training to facilitate qualitative service delivery. Finally, CBN should adopt and implement policies enforcing management of Nigerian banking industry to ensure adequate training budget that will facilitate qualitative training programmes as innovative for improving employee performance in today‟s dynamic banking environment.