How do Organisational Characteristics Relate with Use of Knowledge Management Systems?

Abstract

This study sought to establish levels of use of knowledge management
systems (KMS) by Masters students in the College of Education and External Studies in Makerere University and to link the same to characteristics related to a given respondent’s organisation of employment, namely ability to absorb change, KMS culture, size and leader’s KMS change management style. The study involved 60 students who responded to a questionnaire. Data analysis, involving summary statistics and multiple regression, indicated low levels of use of KMS, but none of the four organizational characteristics was a significant correlate of the same. It was thus recommended that stakeholders such as the  Makerere University Directorate of ICT Support provide equal treatment such as exposure and/ or training to all of them irrespective of differentials in their organizations of origin.

Keywords: Change Management, Knowledge Management Systems, Makerere University