Record Management and Service Delivery in Public Universities in Enugu State

Abstract

The study examined the Record Management and Service Delivery in Public Universities in Enugu State. The specific objectives of the study were to: assess effect of record management on enhanced administrative efficiency in public universities in Enugu State, explore the effect of record management on improved decision-making in public universities in Enugu State, determine the extent to which record management supports student access to files in public universities in Enugu State and Evaluate the effect of record management on operational costs in public universities in Enugu State. The population of the study was 10,918. The Taro Yamane's sample size determination formula was used to derive the sample size of 386. Data collected for the study were presented with descriptive statistics using table and mean score. The hypotheses were tested using Paired t-test. The study found that: record management has a significant effect on administrative efficiency in public universities in Enugu State, that record management significantly influences decision-making processes in public universities in Enugu State, that record management significantly supports student access to files in public universities in Enugu State and that record management has a significant effect on the reduction of operational costs in public universities in Enugu State. The study concluded that effective record management plays a critical role in enhancing the efficiency and effectiveness of public universities in Enugu State. It significantly improves administrative decision-making, facilitates timely student access to records, and contributes to the reduction of operational costs. The study recommended among other public universities in Enugu State to adopt comprehensive record management systems to enhance administrative efficiency. Universities should invest in digital technologies, train staff in modern record-keeping practices, and enforce clear policies for data storage and retrieval