Key performance indicators for measuring sustainability in health care industry in Malaysia

  • K.L. Wong
  • K.E. Chong
  • B.C. Chew
  • C.C. Tay
  • S.B. Mohamed
Keywords: key performance indicators, sustainability, health care industry

Abstract

The health care industry in Malaysia was the fastest-growth industry over the past few years. In today’s competitive business environment, companies focus on improving sustainability to reduce cost and improve well-being of the environment and society. However, there are limited published studies on the evaluation of sustainability performance for the healthcare sector. This paper aims to formulate a list of key performance indicators (KPI) for the sustainability performance. First, a literature study of KPIs from various industries was carried out. Next, an in-depth meeting was conducted to gain insights and feedbacks with the management of a private hospital. Finally, a set of 70 KPIs which can be used for measuring sustainability performance in health care industry was developed. These 70 KPIs were used to design a questionnaire which is then distributed to the private hospital.

Keywords: key performance indicators; sustainability; health care industry
Published
2018-03-19

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eISSN: 1112-9867